At Homemade achar, we take pride in delivering fresh, high-quality homemade pickles and chutneys. Since our products are perishable food items, we follow strict guidelines for refunds and returns.
1. Eligibility for Refunds/Returns
- Returns are accepted only if:
- You received the wrong product.
- Your order arrived damaged or spoiled.
- The packaging was broken or leaked at the time of delivery.
- Products once opened, used, or consumed are not eligible for return due to hygiene and safety reasons.
2. Reporting an Issue
- Issues must be reported within 48 hours of delivery.
- To process a claim, please email us at info@homemadeachar.com with:
- Your order number
- Photos of the product/packaging issue
3. Resolution Process
- Once your claim is verified, we will offer you one of the following:
- Replacement product at no extra cost
- Full refund to your original payment method
- Refunds typically take 5–7 business days to appear in your account.
4. Non-Refundable Items
- Products damaged due to customer mishandling.
- Items returned without original packaging.
- Orders not reported within the 48-hour window.
5. Our Commitment
We strive to ensure every jar of pickle or chutney reaches you in perfect condition. If you face any issue, we promise to resolve it promptly and fairly.